Last updated: October 02, 2023
This Privacy Policy describes how Better Heating Energy Services, located at Otley Rd, Leeds, West Yorkshire, United Kingdom (email: info@betterheating.uk, website: betterheating.uk), collects, stores, processes, and protects your personal data in compliance with the General Data Protection Regulation (GDPR) and UK privacy laws.
Information We Collect
We collect information voluntarily provided by you:
- Name, contact details, and mailing address
- Details about household income and benefits
- Information on home heating systems and boilers
- Technical data (IP address, device details, usage data)
Use of Your Information
- To provide and manage our services effectively
- To respond to inquiries and customer support
- Legal compliance, security, and fraud prevention
- Improving user experience on our website
Legal Basis for Data Processing
- Your explicit consent
- Performance of contracts and agreements
- Compliance with legal obligations
- Protection of your vital interests
Sharing Information with Third Parties
We share data securely with trusted third parties for:
- Advertising and analytics (Google, Facebook)
- Hosting and data storage
- Compliance with government requests or laws
Data Retention
Your personal information will be stored only for as long as needed or as required by law (typically up to 30 days after services are rendered).
Data Security
We employ stringent technical and organizational measures to protect your data, although absolute security cannot be guaranteed.
Children’s Privacy
Our services are not intended for individuals under 18, and we do not knowingly process their data.
Your Privacy Rights
You have the right to access, correct, delete, or limit your data usage, withdraw consent, and lodge complaints with supervisory authorities (ICO).
Do-Not-Track (DNT)
Currently, we do not respond to DNT browser signals.
Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted prominently on our website.
Contact Us
Questions about this Privacy Policy can be sent to:
Better Heating Energy ServicesOtley Rd, Leeds, West Yorkshire, United Kingdom
Email: info@betterheating.uk
Website: https://betterheating.uk